Business Value Chain

• Inbound logistics.

• Operations.

• Outbound logistics.

• Marketing and sales.

• Service.

We can expand the support activities as follows:

• Procurement

• Technological development.

• Human resource management.

• A companys infrastructure.

Within each category of primary and support activities, there are three activity types that play a different role in competitive advantage.

• Direct.

• Indirect.

• Quality assuarance.