A System Analyst is responsible for defining what a system is required to do in order to meet the needs of the business. This role usually requires the analyst to work with potential users and their business managers to elicit and record requirements in the from of a specification that the rest of the team can work with in order to produce the desired system.
In many medium sized and larger companies a pool of specialists will undertake all the internal systems development work.
The development function will usually be headed up by a development manager who is responsible for the deployment of all development resources.
This group is responsible for maintaining the hardware and systems software used by the business. They install new hardware, both locally and at any branch offices. They install and maintain systems software such as operating systems, database management systems and software tools.
user support or IT support is concerned with ensuring that systems continue to deliver effective functionality for user departments. The user support manager will usually be responsible for a help desk, which is a focal point for the reporting of all user-oriented problems.
Operations management is concerned with the use of hardware, software, and personnel resources in the data centre of an organisation. Operational activities that may be involved include data entry, equipment operation, and support. This is a role that can be seen in some very large organisations where IS is still data centre.
An information systems manager or director takes responsibility for the delivery of all information services to the business. He/She will take the lead in defining an information systems strategy for the business so that it can gain a competitive advantage from the most appropriate system.
Information Systems:- A computer-based service, frequently a network system that provides information to users that may be operated by an organisation for its own benefit or offered to the public on a subscription basis.
Information Technology:The processing, storage, manipulation and distribution of information made possible by the convergence of the technologies of computing, microelectronics and telecommunication.
Software Package: A group of pre-written, fully tested and documented functional programs that one can buy for use on a computer to carry out application tasks. e.g. payroll, sales order processing.
Application Software: A specialised program or a series of programs that is a software package with associated documention, which performs a particular function, a specific task or job to meet a specific user need, e.g. company payroll,stock control syste, sales analysis reports.
Velotec is a medium sized manufacturing and retail services company, established twenty-five years ago. It has three main lines business.
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