BUSINESS COMMUNICATION, Q & A

QUESTION 1

Which of the following terms is a method of team development designed to assist the decision making process?

• Answer:- Brainstorming.

QUESTION 2

What does the acronym ISBN represent?

• Answer:- International Standard Book Number.

QUESTION 3

Which of the following words is an alternative term for a functional relationship within an organisation?

• Answer:- Diagonal.

QUESTION 4

What does the abbreviation ISDN stand for?

• Answer:- Integrated Services Digital Network.

QUESTION 5

Which one of the following might be a barrier to communication?

• Answer:- Background noise.

QUESTION 6

Which of the following organisational structures emphasises a project team approach?

• Answer:- Matrix.

QUESTION 7

The informal code of conduct or set of rules that email users are encouraged to follow when sending messages on the Internet is known as which of the following?

• Answer:- Netiquette